How do I contact customer support?

The best way to reach us is by email at support@catnip.in. We aim to respond to all queries within 1 business day.

For order-related queries (tracking, returns, cancellations, wrong or damaged items), always include your order ID in your message — it helps us look up your order instantly and resolve your issue faster.

You can find your order ID in your order confirmation email, or by signing in and visiting My Orders in your account.

Questions? Email support@catnip.in, we will reply as soon as we can.