Can I change or cancel my order after placing it?

Yes, but only while your order is still in the Pending or Paid stage — before it moves to Processing. Once our team begins packing your order, changes and cancellations are no longer possible.

To request a change or cancellation, email support@catnip.in immediately with your order ID and what you need changed. We aim to respond within 1 business day, but the sooner you reach out the better.

If your order has already been dispatched and you'd like to return it, you may be eligible under our 7-day return policy once it arrives. See our Refund & Returns Policy for details.

Questions? Email support@catnip.in, we will reply as soon as we can.